Individual FAQs

How do I make an account?

Simple. Just click here or on the "Join Today" link in the "Login or Join" box on the Home page.

Why do you need to know all this information about me?

The information you provide helps Chattypet monitor our site in such a way as to abide by our privacy policy and terms of use. The basic information that you provide helps us to make the site a better place by letting us know who is using our community.

Will my personal information remain private?

The personally identifiable information that you provide will never be shared with a third party, nor is it viewable by anyone using the Chattypet website.

Why am I being asked information about my parents?

When you signed up, we noticed that you were under 13, and for legal reasons, we inform your parents and ask for their consent before allowing you to use our website.

Setting up pets

What's the deal with entering my pet's breed and species?

To accommodate all of the different types of pets, we allow breeds and species to be added. To help prevent misspellings, we use autocomplete to suggest options already being used in the Chattypet community. For example, species may be dog and breed may be beagle. If there is no breed, that is OK. A forthcoming feature is to allow multiple breeds to be identified.

I don't know my pet's birthday - help!

Don't worry! You can either leave this field blank, or guess an approximate year (leaving the month and day portion blank).

Do you have any guidelines on profile content?

Yes we do. Please read our Community Guidelines. You may also read our Terms and Conditions and Privacy Policy.

Using Your Account

What are "tags"?

Tags are a neat way for you to categorize your pet and for people to find you. Clicking on these words will help you find other pets that have the same tag as you do.

How do I post a comment?

You can post a comment on any pet's profile. Just type your message in the "Comment" box and click "Add." It's that simple.

How do I delete a comment or tag off my profile?

When you are logged in, just view you're pet's profile and you'll notice an 'x' next to the tag or comment. Just click it, and it will be deleted.

How can I check for new messages?

When you log in as your pet, you will notice a chirping bird graphic in the upper right hand corner of the page if you have a new message. Click it to read the message.

How can I send a message?

View the profile of the pet you want to send a message to and click the "Send Message" link underneath that pet's picture.

How can I add/remove pictures?

When you are logged in viewing your pet's profile, click the "View Gallery" link underneath your pet's picture, and you can add/edit/remove pictures there. You can also change your default picture as well. Currently we have room for 20 pictures per pet.

How can I post a blog?

When you are logged in viewing your pet's profile, click the "My Blog" link underneath your pet's picture, and you will be able to add a blog. You can also edit or delete existing blog posts once you are on your blog page.

How can I edit my profile?

Two ways. You can view your pet's profile and click the "Edit Profile" link underneath your pet's picture. Or, to edit more advanced options, just click the "Options" link on the top menu when you are logged in. You can add/remove pets, change your "Alpha Pet", and even update your personal information.

What is an "Alpha Pet"?

Your "Alpha Pet" is your main pet. For example, if you have three pets, you may personify only one pet at a time and the pet you are "acting as" is your "Alpha Pet."

How do I get notified about new friend requests?

When your pet logs into Chattypet, you will see a turtle graphic in the upper right hand corner of the page if your pet has any new friend requests. Click the turtle to go to your pet's Message area to confirm or deny the friendship request.

How can I make a new friend?

If you are viewing a profile and want to be friends with the pet whose profile you are viewing, click the "Add to Friends" graphic beside that pet's picture. That pet will receive your request and either approve or deny it.

How do I delete a friend?

When your pet is logged on, "delete friend" appears underneath all of your friends. You can just click this link to remove the friend from your friends list.

Security

Someone has an offensive profile or is harrassing me - what can I do?

Contact us as soon as possible and we will check out the issue.

Help me, I forgot my username or password!

Click here to retrieve your log on information.

I think my account has been hacked!

Contact us as soon as possible and we will check out the issue.

How can I ensure that I remain anonymous on your site?

Don't reveal personally identifiable information on our website. We set up the community to allow everyone a safe level of anonymity. For example, it is not advised that you include pictures including your mailbox (with your street address), or your car license plate. Pictures of pets only are preferred, of course! Just exercise common sense when sharing information in the Chattypet community. And please feel free to contact us if you have any questions or concerns.